- Check-in time starts at 3:00 PM
- Minimum check-in age is 18
- Check-out time is 12:30 PM
- Accepted at this hotel: American Express, Diners Club, MasterCard, Visa
- Extra-person charges may apply and vary depending on hotel policy.
- Government-issued photo identification and a credit card are required at check-in for incidental charges.
- Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Parking height restrictions apply
- Children 9 years old and younger stay free when occupying the parent or guardian’s room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Breakfast fee: USD 7.95 + Tax for adults. Complementary Breakfast for Children under 9 years
- Late check-out fee: USD 20
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
.By booking a reservation at Hotel Palacio, you agree to the terms and conditions. If you do not agree to these terms and conditions, please contact Room Reservations at 809 -682 4730.
A first night’s deposit will be charged three days after the day the reservation is made.
Non- Refundable rates will be charged 100 % on the day the reservation is made. No refund, no change of arrival or departure date.
Check in time is 3:00 PM and check out time is 12:30 PM.
Guest’s room balance plus a minimum room deposit of $ 20.00 per day of stay is required to register at check-in, and to forego incidental charging privileges. Guests using a debit card in lieu of a credit card acknowledge unused funds are released upon check-out yet may take 5-7 business days to become available through their financial institution.
The first night’s deposit is fully refundable provided notice of cancellation is received at least 48 hours prior to arrival. If you are paying with a credit card, you must present the credit card at check-in. If you are not the credit card holder, please contact Room Reservations for details on our credit card policy.
Every effort will be made to accommodate your requests for specific room type and location however, we are unable to guarantee any requests as rooms are not assigned until check in. Additional fees may apply depending on the specific requests.
Regardless of billing or master account arrangements, you are liable for any and all charges posted to your room(s). You are further liable for all damages to the room(s) caused by you or your guests/invitees during your stay. Should you require a smoking optional room, please inform the front desk. Should you choose to stay on a non-smoking floor, and there is evidence of smoking in your room you will incur a minimum deep cleaning fee of $100 charged to your account. You authorize us to place a hold against your credit or debit card to guarantee any and all charges and, in the event that you do not settle your account subsequent to your departure, you hereby authorize us to charge your credit or debit card or apply funds you have on deposit with us against what you owe. Should your plans require you to extend your departure date, please check with the Front Desk on room availability but note that your rate is subject to change.
You agree that any guests in your room are authorized by you to charge to the room from anywhere in the hotel property, unless you advise the Front Desk otherwise. All guests must be at least 18 years old to purchase and consume alcoholic beverages.
Telephone calls made from hotel phones (including in guest rooms, lobbies, hallways or elevators) to hotel operators or other hotel staff (such as front desk, concierge, room service, etc.) may be monitored or recorded by hotel management for purposes of quality assurance, training, security or mutual protection.
In-room safes are provided for guest to deposit their valuables.
Hotel Palacio will not be responsible for valuables not deposited in such safe. Any questions please contact the Front Desk.
Hotel Palacio is pleased to offer you the opportunity to pay for your stay in Dominican Pesos, US dollars and Euros . If you choose to pay in your home currency and not in US Dollars , Euros or in Dominican Pesos, your charges will be converted by the merchant using a wholesale interbank exchange rate plus a three percent international margin. Your final amount will be converted using the prevailing rate of exchange at the time of check-out without any additional consultation. You agree that you had the choice to pay in U.S. Dollars and your selection is final. Hotel Palacio do not acept. checks of any kind.